FAQs

HOW DO I PLACE AN ORDER?

You can browse our products on our website – www.sahilkochhar.com or on instagram - https://www.instagram.com/sahilkochharofficial/?hl=en. Incase you require further assistance you can whatsapp us on +91 9315964988 or email us at shop@sahilkochhar.com. You can also visit our Flagship store at Ambawatta One, Mehrauli, New delhi between 11am – 6pm.

DO YOU CUSTOMIZE ORDERS?

Yes, customizations are possible for minor changes like colour, length, sleeves etc. For further customizations, we request you to whatsapp us on +91 9315964988 or email us at shop@sahilkochhar.com to discuss you requirements in detail. For sizes above XL we charge an additional 10% -20% customization fee based on measurements and changes required.

HOW DO I KNOW MY SIZE?

We have a standard size chart, provided alongside our products, it will help you understand how to measure yourself and get an accurate standardized size.

Our products are handcrafted especially for you, to get a custom fit we would request you to kindly send us your accurate body measurements with the help of our size guide.  Kindly note additional charges are applicable for bust sizes above 41”. Incase you have further questions you can contact customer care.

WHAT ARE THE PAYMENT MODES AVAILABLE?

If placing the order through our website, you can pay directly through the payment link on the website, we accept credit and debit cards.  You may also choose to make the payment through bank transfer or cash payment. Please contact our team on whatsapp  +91 9315964988 or email - shop@sahilkochhar.com for further details.

CAN I CANCEL OR CHANGE AN EXISTING ORDER?

Orders once placed cannot be cancelled, incase there are some minor changes required in the order kindly let us know within 24 hours of placing the order. However we cannot guarantee if we will be able to accommodate the changes after the order is already placed, you may get in touch with customer care to discuss further.

WHAT ARE THE SHIPPING CHARGES?

We offer free shipping on all products within India, for international shipments there is an additional courier charge based on the weight, volume and destination of the order. Additional shipping charges will be shared upon inquiry.

ARE PRODUCT COLOURS DISPLAYED ACCURATELY ON THE WEBSITE?

All products are photographed in standard lighting; we make all efforts to accurately display the colours & textures of our products. However they may slightly differ depending on the configuration of your display screen.

HOW CAN I TRACK MY ORDER?

If you wish to track your order, you can whatsapp us on +91 9315964988 or email us at shop@sahilkochhar.com. We can provide you with the courier tracking number upon request.

HOW LONG WILL IT TAKE TO RECEIVE THE ORDER?

All products are specially handcrafted for you; the specific shipping time is mentioned alongside all the products. For customized orders the delivery time may differ, you can discuss the same when placing the order. For deliveries within India, the courier take 3-7 days from date of dispatch, for international order, the delivery time will be based on the destination; you my contact customer care for further details.

WHAT TO DO IF THE PRODUCT REQUIRED ALTERATIONS?

For alteration assistance you can whatsapp us on +91 9315964988 or email us at shop@sahilkochhar.com. Kindly note products purchased on discount/sale will be charged additionally for alterations.

I NEED HELP PLACING THE ORDER?

In case you require personal assistance to place the order you can whatsapp us on +91 9315964988 or email us at shop@sahilkochhar.com